You may request returns/replacement for most items you buy from the sellers/ listed on Youmeprime.com. However, you can only return items explicitly identified as “returnable” on the product detail page and/or our policy and within the ‘return window’ period(within 48 hours of the delivery date). Please refer to the Youmeprime.com Returns policy. to know which categories are “non-returnable” and the specific return windows for categories eligible for return.

 

 

Items are returnable if you’ve received them in a condition that is

  • Physically damaged with valid proof within 48 hours of the delivery
  • Has missing parts or accessories
  • Defective
  • Different from its description on the product detail page on Youmeprime.com
  1. Go to Your Orders. (ensure you have signed in before)
  2. Choose an item that you want to return or replace.
  3. Select a reason from menu and continue.

For seller-fulfilled orders, you need to contact the seller to initiate returns. To do so –

1. Go to Your Orders.
2. Choose an item that you want to return or replace.
3. Select Contact seller. You will be directed to the Seller Messaging Assistant. (+919121469274)
4. Select the appropriate option and start the conversation